Privacy Policy

HyperLobby Pty Ltd ("HyperLobby", "we", "us", or "our") operates the website at hyperlobby.pro. We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services. Please read this policy carefully.

1. Information We Collect

1.1 Information You Provide Directly

We may collect personal information that you voluntarily provide to us, including:

• Name and email address when you subscribe to our newsletter
• Name, email address, phone number, and message content when you submit a contact form
• Age verification confirmation (we record that you have confirmed you are 18+, but do not store your date of birth)

1.2 Information Collected Automatically

When you visit hyperlobby.pro, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or source
• Device type (desktop, mobile, tablet)

1.3 Cookies and Local Storage

We use cookies and browser local storage to enhance your experience. For full details, please see our Cookie Policy. Your game token balance is stored locally in your browser and is not transmitted to our servers.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support
• To send you our newsletter and updates (only if you have subscribed)
• To improve and optimise our website and gaming experience
• To enforce our 18+ age restriction
• To comply with legal obligations under Australian law
• To detect and prevent fraud or misuse of our platform
• To analyse website traffic and usage patterns (in aggregate, anonymised form)

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: Where you have given us explicit consent (e.g., newsletter subscription)
• Legitimate interests: To operate and improve our website and services
• Legal obligation: To comply with applicable Australian laws and regulations
• Contractual necessity: To respond to your enquiries and provide requested services

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service providers: Trusted third-party providers who assist us in operating our website (e.g., web hosting, email services), subject to strict confidentiality obligations
• Legal requirements: Where required by law, court order, or government authority
• Business transfers: In the event of a merger, acquisition, or sale of assets, subject to the same privacy protections
• With your consent: In any other circumstances where you have given us explicit permission

5. Data Storage and Security

Your personal information is stored on secure servers located in Australia. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction, including:

• SSL/TLS encryption for all data transmitted to and from our website
• Regular security assessments and updates
• Access controls limiting who can access personal data
• Secure data disposal procedures

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:

• Contact form submissions: retained for up to 2 years
• Newsletter subscriber data: retained until you unsubscribe
• Website analytics data: retained for up to 26 months in anonymised form

7. Your Rights Under Australian Privacy Law

Under the Privacy Act 1988 (Cth), you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Complaint: Lodge a complaint with us or with the Office of the Australian Information Commissioner (OAIC)
• Opt-out: Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us at [email protected] or use the contact form. We will respond within 30 days.

8. Children's Privacy

HyperLobby is strictly for users aged 18 and over. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe a minor has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (such as Gambling Help Online). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies independently.

10. International Data Transfers

We primarily store and process data within Australia. In limited circumstances, data may be processed by service providers located overseas. Where this occurs, we take steps to ensure your information receives an equivalent level of protection.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, HyperLobby Pty Ltd, Level 8, 1 Market Street, Sydney NSW 2000
• Phone: +61 2 9000 1234

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.